Terns and Conditions
Please read the following document containing the Terms and Conditions carefully before using Magenshop.com. By purchasing products from Magenshop, we assume that you read and agree to our terms and conditions.
Magenshop is the copyright holder of all software sold on this site. The copying, redistribution, use or publication by you of any products without Magenshop’s permission, is strictly prohibited. You are not allowed to use any part of our code in whole or part of any other software or product or website.
By purchasing a product of Magenshop:
Customer will receive source code open 100%.
Customer will obtain a License Certificate which will remain valid until the Customer stops using the Product or until Magenshop terminates this License because of Customer's failure to comply with any of its Terms and Conditions. Each License Certificate includes a license serial which is valid for one live Magento installation only and unlimited test Magento installations.
You are allowed to customize our products to fit with your using purpose.
Magenshop does upgrade regularly to meet new requests from customers or make our products work with later versions of Magento. Customers purchased a product from Magenshop will get the updated versions for Free by logging in our store and go to My account>My downloadable products. Follow our Blog or newsletter for the updated information.
Magenshop offers Lifetime support Free for all of our paid products and services. Support includes answering questions related to our products, bug/error fixing to make sure our products work well in your site exactly like our demo. Support does not include customizing our product to fit your own needs; customization request will require some fee (basically $20/hour). We also support for free products, however you will have to purchase support package for 1 month ($20) or lifetime ($50). To ask for support or report bugs, please submit a ticket to our Support system. Please kindly understand that tickets that arrive at our weekend will be processed when we’re back to office on next Monday (GMT+7).
We offer 30-day money back guarantee for all of our products. You can get a full refund if you are not fully satisfied with our product during 30 days after your purchase. Please submit a ticket with your order information to our ticket system to request refund. You will receive refund within 7 days since your request is confirmed.
All refund requests after 30 days are not accepted. Please remember that we will not refund any fee you paid for installation and customization services. We do not offer refund policy for Membership fee either. Once you purchase a membership plan of Magenshop, cancellation is not allowed and you will not receive refund for any reason.